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Technology Action Team

Purpose 

Improve client experience and well-being by supporting data sharing and increasing access to community resources. 

About the Strategy Area

In this action team, we focus our conversations on computer and information technology. We explore not just the tools but also the systems in which those tools function. We strive to prioritize life experiences in the development of these tools.

 

Many organizations and groups in Jefferson County and across the state are turning to technological tools to improve peoples’ experiences between different organizations and across service sectors. These tools aim to improve the identification of people’s needs, enrollment in benefits, identification of community resources and the connection of people to these resources. Since 2021, the team has been learning across sectors, connecting work and collaborating where possible. To learn more about how the team works together, please visit our Action Team page.

Doctor and Patient
“Technology changes the social and individual relationships between us and it has forced us to look and redefine our notions of power and of responsibility.”

Ursula M. Franklin | Experimental physicist 

Our Journey
Towards 
Supporting Data Sharing and Increasing Access to Community Resources 

What We're Learning 

Creating conditions where organizations can share client data and where people can access community resources can improve client experiences and overall well-being. The following are some conditions we are finding necessary for improved client experience through the use of technology.

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  • People want the ability to manage when, how and with whom their information is shared. However, when they have difficult stories or are working with multiple organizations at once, people want to be able to share their information between organizations.

  • The absence of a comprehensive resource lists leads to significant time lost for staff and people looking for services. This can lead to delays in care and feelings of despair during times of greatest need.

  • People's needs change over time and are influenced by their social supports. Unlike medical histories, people do not want their social support history to be a permanent part of their record.

  • Centering community brings organizations together. Shifting from a system where priorities are decided upon and driven by organizations to a community-centered approach brings organizations together for a shared purpose.

Learn With Us

Interested in getting involved with the Technology Action Team? This team meets online monthly, depending on project workload. We welcome you to follow along with the work being done in the Action Team or participate in monthly meetings and projects. Let's connect! 

Virtual Team Meeting
Crowded Hospital Garden

Technology in Action

MyFriendBen: Simplifying the Benefits Navigation Process

Have you ever experienced challenges in understanding what benefits you are entitled to? You aren’t the only one! Gary Community Ventures and a group of Colorado families who participate in cash assistance programs designed an online tool called My Friend Ben that takes people through an 8-minute process (usually a 45-minute process) to understand their available benefits. This tool has transformed the benefit navigation system to be more transparent, accessible, and accurate.

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Interoperable Social Health Information Exchange Ecosystem

Many partners in the Denver metro area are coming together to create an interoperable social health information exchange ecosystem (S-HIE ecosystem) through the Metro Denver Partnership for Health. An interoperable S-HIE ecosystem strengthens coordination among health, human and community-based service providers to offer more comprehensive and customized care for people in need. Additionally, this type of system aims to promote equity by reducing barriers to service, and integrating systems to make them more effective, accessible and responsive to the needs of every community member.

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Social Health Information Exchange (SHIE) in Colorado

Want to learn more about what a social health information exchange is? Check out this presentation from Jason Greer, a member of the Technology Action Team and CEO of CCMCN, on efforts in Colorado related to social health information exchanges.

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How do you use technology in your own work? 

Are you involved in initiatives that use technology to support data sharing and create efficiencies between systems? We would love to hear about and share the important work you do throughout our community. Use the form below to share your work! 

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